Help Centre - Policies  
Information Collection and Use
Membership
Ordering
Cookies
Log Files
Sharing
Links
E-mail newsletter
Security
Correcting/Updating Personal Information
Choice/Opt-out
Individual Winery Order Requirement
Policy Changes


Information Collection and Use

WineryToHome.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in any way except as disclosed in this statement. WineryToHome.com collects information from our users at several different points on our winerytohome.com website.

You will, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. If you'd like to opt out of receiving future e-mailings from WineryToHome.com, follow the procedure outlined in the Choice/Opt-out section below.

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Membership

No membership is required in order to use this website. You can complete an order without being a member - and are given the option of becoming a member during the checkout process. When singing up as a member, you are only required to provide your name, postal address, e-mail address and telephone number. A password and username are assigned, and the password can be changed later to ones of your choice. This information is used to contact you about the services on our site for which you have expressed an interest. Customers must, however, provide a phone number, so that we can have another means to contact you should any reason arise regarding an order. Signing up as a member eintitles you to a number of benefits - including express checkout, maintaining your wine bag - and a number of free subscriptions.

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Ordering

We request certain information from a customer on our order form. Here a customer must provide contact information (like name and shipping address) and financial information (credit card number, expiration date, billing address, and billing phone number). This information is used for billing purposes to verify the customer is of legal age, and to fill a customer's order. If we have trouble processing an order, this contact information is used to get in touch with the customer. This information is taken in a secure area, is encrypted for our customers' protection, and is not sold or shared with anyone else under any circumstances. Credit card numbers are not kept in WineryToHome.com's system.

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Cookies

A cookie is a piece of data stored on the visitor's hard drive containing information that relates directly to their visit to our web site. Any information placed in the cookie is accessible ONLY to WineryToHome.com, and will NOT be sold or shared with anyone else under any circumstances. We use a cookie to store a unique session identifier, and this allows us to maintain your shopping cart and state selection from one page request to the next. When you close your browser, the cookie disappears.

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Log Files

We use IP addresses to analyze trends, administer the site, track visitors movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

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Sharing

We may share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

We value your privacy very much at WineryToHome.com and will never release any transaction information to anyone other than the winery/wineries involved in your order. Credit card information is not retained by WineryToHome.com.

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Links

This web site contains links to other sites. Please be aware that WineryToHome.com is not responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

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E-mail Newsletter

In order to subscribe to our newsletter e-mails (newsmails), we require your contact information, including name and email address. If at any time you should wish to unsubscribe simply do so through the Member Services area. That will remove your name from our distribution lists immediately.

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Security

When our order form asks a customer to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL (Secure Socket Layers), provided by Comodo, a leading SSL Certificate Authority. While on a secure page such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing'.

If you have any questions about the security at our website, you can send an email to customerservice@winerytohome.com.

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Correcting/Updating Personal Information

If your personally identifiable information changes (such as your shipping or billing address, etc.), you can add new information or delete any addresses from your account at the Personal Information (Member Services) page of our site.

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Choice/Opt-out

Customers or visitors who no longer wish to receive any of our e-mail newsletters or other information e-mails from WineryToHome.com or from our partners, may opt-out of receiving these communications by unchecking that e-mail type in the Member Services section, or directly via the email newsletter.

By using our website or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. We may from time to time update this policy. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use it.

If you feel that we are not abiding by our posted privacy policy, you should contact our Customer Service Department by email at: customerservice@winerytohome.com

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Individual Winery Order Requirement

While products may be ordered from up to two wineries during a single visit, each winery's order (minimum 2 bottles/winery) must be dealt with and accounted for separately. This is due to the fact that each order must leave each winery packed for delivery directly to you - the customer, accompanied by a paid invoice for that winery's wines. And by law, the winery must pay its delivery agent the cost of delivering that order. While alcohol-handling regulations don't permit any mixing of orders from different wineries, we are able to consolidate orders from different wineries after their pick up by the delivery agent, and prior to their delivery to you, the customer.

To enable you to take full advantage of the economies possible in the use of our WineryToHome.com website, we have extended special pricing - for the delivery of up to 2 wine orders placed during a single visit, that are delivered to the same buyer. For such a purchase, special reduced
delivery pricing applies - that effectively enables you to have a single, virtual wine delivery basket - for up to 2 wineries for each order.

This respects the need for individual winery orders - while making multiple smaller-quantity purchases from two wineries, more affordable.

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Policy Changes

WineryToHome.com reserves the right to modify or withdraw any of its policies, including delivery rates without notice. We will, however, attempt to provide our members with notice of important changes.

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For Customer Service email: customerservice@winerytohome.com
Copyright 2017 WineryToHome.com. Must be at least 19 years of age to purchase and receive wine.
Also, please check out our new WINE of the MONTH Club website.